Frequently Asked Questions (FAQ)

What is WOMCS?

• WOMCS is an acronym for WordOfMouthComputerService and the legal name of our business. We created this acronym for the convenience of our returning customers who wish to visit our website by typing www.womcs.com instead of the longer www.WordOfMouthComputerService.com. It also shortens our email address support@WordOfMouthComputerService.com to support@womcs.com. However, our customers can use any of the above means to contact us.

What if you can't fix my computer remotely?

• You will not be charged if we are unable to provide a solution to your computer needs. Although it is rare, there are computer problems that we simply can't fix because we are not physically at your computer. However, we will consult with you regarding the problem and give you tips for getting the correct service from your local computer repair shop, all at no charge!

What type of computer problems can you fix?

• All problems related to system and application error messages.
• Virus detection, prevention and removal.
• Excessive popups, Internet Explorer problems including inappropriate websites coming up.
• Spyware, malware, adware, programs and icons that appear without having been installed by you.
• Email solutions for all email issues.
• Remote diagnostics of computer hardware components.
• Problems related to malfunctions of Microsoft^â Windows^â Operating Systems family components and software applications.
• Performance optimization, recommendations on upgrades/updates, system failure.
• Repairs for DLL and other Windows^â errors.
• Provide updates for Device Drivers and remove conflicts.
• Provide updates for BIOS related issues.
• Printers, Scanners, Digital Cameras, and other peripherals.

What are your regular business hours?

• Our regular business hours are from 8am - 8pm EST.  Monday thru Friday.
• We will make every effort to schedule service for another time if you are unavailable during our regular business hours. Just leave us a message and we will return your call to schedule a time that will suit you!

What other services do you provide?

• We provide many specialized services and training on various computer related tasks. Please call or email us to discuss your specific computer related needs.
• We can help you stay in touch with your children, grandchildren, family and friends with free instant online chat. Ask us about this, it is a convenient, easy and popular way for families and friends to stay in touch.
• We can do a security check-up on your computer and even provide you a secure, password protected location on your own computer to keep important documents, account numbers, passwords, etc.
• We can help you setup a backup routine for all your important information in the event you have a serious computer failure, fire, flood, etc.

Who will be working on my computer?

• The technician working for WordOfMouthComputerService is Taylor Seward. Taylor has been repairing computers since 1989. He holds a Bachelor of Science degree from Indiana University as well as numerous computer related certifications including MCSE, MCP+I, and CCA. Taylor worked five years for General Electric as a computer systems analyst where he managed and repaired over 200 computer servers located around the world. He also received GE's Six Sigma certification originally developed by Motorola. Taylor left GE in 2002 to start WordOfMouthComputerService. He developed the "Screen Sharing" software used by WordOfMouthComputerService and created this website.

What are the minimum system requirements to use your service?

• Any Windows^â Operating System. We now support Microsoft Vista^â!
• Recommended internet connections are Cable, DSL, Wireless, and LAN (company networks).

I do not have a recommended internet connection. How will this effect my service?

• If you have a dial-up internet connection, the following limitations apply:

1. Our screen sharing session will be slower and take longer than a high speed internet connection.
2. If we need to reboot your computer, you will need to be in front of your computer to reestablish your internet connection before the screen sharing session can resume.

Can you provide service on Macintosh (MAC) computers?

• Our current software is not compatible with Macintosh computers.
• We plan to add Macintosh compatibility in the future.

Will you be able to access my computer without my permission?

• No! You have to install our software to initiate a "Screen Sharing" session. Before the "Screen Sharing" session ends, our technician will initiate an uninstall of our "Screen Sharing" software. This will automatically end the "Screen Sharing" session and completely uninstall the software. You must install our software again to initiate future "Screen Sharing" sessions.

Can you access files on my computer?

• We will have the same access to your files as a technician would that came to your home or place of business. We take customer privacy VERY seriously.